Our dedicated service representatives provide in-depth customer assistance to answer your technical questions, place parts orders, as well as to troubleshoot laser or laser system problems.
- Laser Equipment Service
- Laser Safety
- Telephone Support
- Remote diagnostics
- Field Service
- Inventory
- Service Personnel
- Equipment Enhancement
- Warranties and Service Contracts
- Preventive Maintenance Contracts
Laser Equipment Service
USA
1-800-799-2583
1-715-247-3285
1-715-247-4195 (FAX)
7:00 AM to 5:00 PM CST Monday - Friday
Excludes Preco, Inc. holidays
After hours support
5-7PM CST Monday – Friday
8:00AM to 12:00 NOON CST Saturday
Limited support
Email
service@precolaser.com
If you call a specific technician and are forwarded to voicemail, leave a message or press 0 to have the technician paged. For time critical issues, ask to have the technician paged.
Europe
011-46-281-30710
011-46-281-30350 (FAX)
Email
tim@lmiab.se
Website
www.lmiab.se
Telephone Support
Dedicated phone service representatives provide in-depth customer assistance to answer your technical questions, place parts orders, or troubleshoot laser or laser system problems.
Remote Diagnostics
Preco laser systems include tele-diagnostics software. It allows Preco technicians to connect directly with the machine through a computer and telephone line to conduct remote diagnostics tests.
Field Service
Preco Field Service Technicians have technical laser training as well as extensive factory training in the use of Preco laser equipment and OEM lasers. The technicians provide:
- Emergency field support with an average response time of 24 hours or less
- New equipment installation and start-up service
- Comprehensive training for equipment operators and maintenance personnel
Inventory
To keep downtime to a minimum, Preco maintains over 5000 parts in stock including beam delivery, optics, and system components as well as spare part kits included with each laser system.
Service Personnel
The Preco Service Department team of Senior Service Specialists and Field Service Technicians has over 100 years of combined laser services experience, including laser and laser system manufacturing and material processing as well as customer service. Our technical staff is also factory trained by one or more of our major component suppliers on lasers, controls, and vision systems.
- Service to Scandinavian and other European customers provided by LMIAB, Preco subsidiary in Sweden.
Equipment Enhancement
We know that customer needs change and can impact system performance and productivity. With the support of the Preco Engineering Group, we have the capability to modify, upgrade and enhance laser systems to meet customers changing needs and increase laser system performance and productivity.
Warranties and Service Contracts
Preco laser systems and equipment have one of the most comprehensive warranties. Service and support programs are also available to ensure that Preco laser systems products maintain maximum available uptime.
Preventive Maintenance Contracts
Preventive Maintenance (PM) contracts for laser systems are tailored to meet the needs of individual customers, including coordinating efforts with in-house maintenance staff. Designed to keep downtime as low as possible, Service Contracts include scheduled Preventative Maintenance (PM) that:
- Help keep your laser systems operating more efficiently.
- Are tailored to system type, environmental factors, hours of operation, and customer needs.
- Allow Preco Service Technicians to perform on site maintenance including but not limited to:
- Laser tuning for power and stability
- Cleaning and aligning optics
- Checking and changing fluids and filters
- Inspecting and adjusting mechanics
- Answering questions about the product
- Emergency service and on site spare parts kits.