Our dedicated service representatives provide in-depth customer assistance to answer your technical questions, place part orders, as well as to troubleshoot laser or laser system problems. Our technicians can service not only Preco-built systems, but a wide variety of non-Preco laser systems.
Preco Field Service Technicians have technical laser training as well as extensive factory training in the use of Preco laser equipment and OEM lasers. The technicians provide:
The Preco Service Department team of Senior Service Specialists and Field Service Technicians has over 190 years of combined laser services experience, including laser and laser system manufacturing and material processing, as well as customer service. Our technical staff is also factory trained by one or more of our major component suppliers on lasers, controls, vision systems and robots.
Dedicated phone service representatives provide in-depth customer assistance to answer your technical questions, place part orders, or troubleshoot laser or laser system problems.
Preco laser systems include tele-diagnostics software. It allows Preco technicians to connect directly with the machine to conduct remote diagnostic analysis.
To keep downtime to a minimum, Preco maintains over 5,000 parts in stock including beam delivery, optics, and system components as well as spare part kits included with each laser system.
We know that customer needs change and can impact system performance and productivity. With the support of the Preco Engineering Group, we have the capability to modify, upgrade and enhance laser systems to meet customers' changing needs and increase laser system performance and productivity.
Preco laser systems and equipment have one of the most comprehensive warranties in the industry. Periodic service and support programs are also available to ensure that your Preco laser system maintains maximum available uptime.
Preventive Maintenance contracts for laser systems are tailored to meet the needs of individual customers, including coordinating efforts with in-house maintenance staff. Designed to keep downtime to a minimum, service contracts include scheduled Preventative Maintenance that: