Laser Service & Support

Field Service

Preco Field Service Technicians have technical laser training as well as extensive factory training in the use of Preco laser equipment and OEM lasers. The technicians provide:

• Emergency field support with an average response time of 24 hours or less
• New equipment installation and start-up service
• Comprehensive training for equipment operators and maintenance personnel

Service Personnel

The Preco Service Department team of Senior Service Specialists and Field Service Technicians has over 190 years of combined laser services experience, including laser and laser system manufacturing and material processing, as well as customer service. Our technical staff is also factory trained by one or more of our major component suppliers on lasers, controls, vision systems and robots.

Telephone Support

Dedicated phone service representatives provide in-depth customer assistance to answer your technical questions, place part orders, or troubleshoot laser or laser system problems.

Remote Diagnostics

Preco laser systems include tele-diagnostics software. It allows Preco technicians to connect directly with the machine to conduct remote diagnostic analysis.

Inventory

To keep downtime to a minimum, Preco maintains over 5,000 parts in stock including beam delivery, optics, and system components as well as spare part kits included with each laser system.

Equipment Enhancement

We know that customer needs change and can impact system performance and productivity. With the support of the Preco Engineering Group, we have the capability to modify, upgrade and enhance laser systems to meet customers' changing needs and increase laser system performance and productivity.

Warranties and Service Contracts

Preco laser systems and equipment have one of the most comprehensive warranties in the industry. Periodic service and support programs are also available to ensure that your Preco laser system maintains maximum available uptime.

Preventive Maintenance Contracts

Preventive Maintenance contracts for laser systems are tailored to meet the needs of individual customers, including coordinating efforts with in-house maintenance staff. Designed to keep downtime to a minimum, service contracts include scheduled Preventative Maintenance that:

• Help keep your laser systems operating more efficiently
• Are tailored to system type, environmental factors, hours of operation, and customer needs
• Allow Preco Service Technicians to perform on site maintenance including but not limited to:
  • Laser testing for power and stability
  • Cleaning and aligning optics
  • Checking and changing fluids and filters
  • Inspecting and adjusting mechanics
  • Answering questions about the product
  • Emergency service and on-site spare parts kits